Customer Survey Feedback

  • enquiry@limelightdesignandprint.com
  • 01284 848640

There is nothing better than receiving good customer feedback. It is very rewarding to hear that your hard work is paying off.

Every month we send out a customer satisfaction survey to customers we have worked with throughout the month. This feedback allows us to grow, improve and develop as a company.

This month we have already received some great constructive feedback. It is great to receive feedback from our clients, even if we are at the early stages of a job.

We are working with Mr G’s Bowling, helping him to promote his business through both graphic design and print. So far we have only had an initial meeting to discuss the clients needs, despite this we were pleased to received some great feedback!

Q1: Overall, how satisfied or dissatisfied are you with the service you received?
  • Very satisfied
Q2: Which of the following words would you use to describe our products? Select all that apply.
  • High quality
  • Useful
  • Good value for money
Q3: How would you rate the quality of our products?
  • High quality
Q4: How would you rate the value for money of our products?
  • Above average
Q5: How responsive have we been to your questions or concerns about our products?
  • Extremely responsive
Q6: What would you regard as excellent customer service?

In printing terms, coming up with ideas for design and suggestions for improving how the print designs are marketed and to whom.

Q7: How long have you been a customer of our company?
  • I haven’t made a purchase yet
Q8: How likely are you to purchase any of our products again?
  • Very likely
Q9: How likely is it that you would recommend this company to a friend or colleague?
  • 8 (Passive)
Q10: Do you have any other comments, questions, or concerns? If you have been unsatisfied with any part of the service, is there anything we can help with to rectify this? 

The above is based on a preliminary meeting with a view to producing leaflets, menus and signage etc so can’t fully judge service as not placed any orders yet.

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